Reference

How mua4d Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, verify your identity and keep your session secure across devices.

Account data kept encryptedDANA, OVO, GoPay wallet details protectedNo data sold to third partiesYou can request access or deletionContact us to update your records

Explore the Lobby Read FAQ

What We Collect and Why We Use It

mua4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you create an account — your name, email address, phone number and, where required for wallet verification, your linked payment method. When you connect a DANA, OVO or GoPay wallet, we store only the reference token the payment provider

1
returns; we do not store your full wallet credentials. We also log device and session data — browser type, IP address, and the pages you visit — to detect irregular access and keep your account safe. Cookies help us remember your session so you are not
2
asked to re-authenticate every time you return from a Jakarta MRT commute or a late-night mobile session. We do not share your personal information with unaffiliated third parties for their own marketing. We may share data with payment processors and fraud-prevention services strictly to process your
3
transactions. Data collected under this policy is handled in accordance with applicable law; availability of our platform depends on local law and eligible regions. If you are under the legal age to access this type of platform in your region, you should not submit personal data
4
to us. We retain account data for as long as your account is active and for such period afterward as required by applicable regulations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

Have a question about your data, want to see what we hold, or need to update information tied to your DANA, OVO or GoPay wallet? Our support team handles privacy requests through the channels below. We aim to respond within a reasonable timeframe in line with the request type and applicable requirements.

Live Chat Open the chat widget in your account dashboard. Give your registered email and request type — our team will handle data queries from there.

Email Support Send your privacy request to our support address found in the account help section. Include your registered phone number to speed up verification.

Account Help Centre Log in, head to Account Settings, and select Privacy Request. You can submit data access, correction or deletion requests directly from that page.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security is not a checklist item for us — it is built into how accounts, sessions and wallet connections actually work. Here is what that looks like in practice across four areas.

Encrypted Storage

Account credentials and wallet reference tokens are stored using encryption at rest. We use SSL across all connections so your data is protected from your device to our servers.

Cookie Controls

We use session cookies to maintain your login state and analytics cookies to improve the platform. You can adjust non-essential cookies through your browser settings at any time.

Retention and Deletion

We keep your data while your account is active and for the period required by applicable regulations after closure. Once that period ends, personal identifiers are removed from our active systems.

Your Access Rights

You can request a copy of the data we hold on you, ask for corrections, or submit a deletion request via Account Settings or our support email. We process requests in line with applicable law.

Common Questions About Your Privacy on mua4d

These are the questions we hear most often about how personal data is handled. If your question is not covered here, use the live chat or email channel above and we will respond directly.

We collect your name, email, phone number and device session data. If you link DANA, OVO or GoPay, we store only the payment reference token — not your full wallet login or PIN.

No. We do not sell your personal information to unaffiliated third parties. Data is shared only with payment processors and fraud-prevention services needed to run your account securely.

Log in, go to Account Settings and select Privacy Request, or contact us via live chat or email. We will provide a summary of your stored data within a reasonable timeframe.

Yes. Submit a deletion request through Account Settings or our support email. We will remove personal identifiers once any regulatory retention period has passed and your account is closed.

We store only the reference token returned by your payment provider — never your full wallet credentials. All connections use SSL encryption, and wallet tokens are encrypted at rest on our servers.

We use session cookies for login continuity and analytics cookies to improve the mobile experience. You can disable non-essential cookies in your browser settings without losing access to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoIndonesia Live Room 507 InfoLiga 1 Mix Parlay

How mua4d Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Encrypted Storage

Cookie Controls

Retention and Deletion

Your Access Rights

Common Questions About Your Privacy on mua4d

01 What personal data does mua4d collect when I open an account?

02 Does mua4d sell my data to other companies?

03 How can I see what data mua4d holds about me?

04 Can I ask mua4d to delete my personal data?

05 How does mua4d protect my DANA, OVO or GoPay wallet information?

06 Does mua4d use cookies, and can I turn them off?

Privacy Policy

Related pages

Related pages